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Same stuff / but a NEW location

Cook, Hall & Hyde has agreed to host this blog on our agency’s website.  Thank you to the almost 7,000 visitors who have reviewed my posts at this site, and please visit my new blog at this address:  http://info.chhins.com/private-risk-advisor

 

Insurance cannot keep you or your family members safe! While still important, insurance merely provides access to funds to help restore us (what we own) to where we were before a covered loss.  Too often those of us working in “risk management” focus on helping our clients to protect their assets, but not on understanding and managing the “larger risks”.  Consider for a moment the safety and security of your (or your client’s) family.  NO insurance policy can keep a family safe and secure.

Ask yourself this basic question: do you think the world is a safer place in 2012 than in the past?  I recently attended an annual “Security Briefing” hosted by Chubb, featuring the insights of Paul Viollis, co-founder of Risk Control Strategies (RCS).  Trust me, if you had attended this event you would share my view: the world is definitely NOT a safer place this year than in the past.

RCS has become well-known as a national consulting firm specializing in threat management, risk assessments and security solutions of the affluent community and major corporations. They know what we do not know about the real risks in modern society, and their insights are disconcerting.  Armed with a lot of hard data and anecdotal evidence compiled by his firm, Viollis is firm in his assertion that global events have created a perfect storm of risk that especially threaten the safety and security of financially successful families

Those of you who have had the opportunity to hear Viollis speak know he is specific in his warnings, and provides compelling details why each of the risks summarized below are worth paying close attention to:

  • attacks on the affluent continue from prolonged class struggle
  • family offices targeted by organized crime groups
  • workplace violence due to historic loss of jobs 
  • decentralization of terror cells will accelerate this risk 
  • increased demand for corporate governance accountability 
  • growing anti-American sentiment abroad 
  • irresponsible use of social media enables sex offenders and organized identity theft 
  • continued increase in home invasion and burglaries 

Viollis concluded the briefing by reminding those in attendance that as risk advisors, we can best serve others by highlighting the risks and solutions that are too often overlooked by those families at the greatest risk.  Of course, for each of the above risks there are practicable, if not fool-proof, solutions. Even if you or your clients are not overly alarmed by the trends referenced above, isn’t it “better to be safe than sorry”??

If you would like to speak with someone from RCS and learn more about the safety and security precautions available to manage these risks, I’d be happy to make an introduction. To read an interview featuring many of these insights, click the following link       Huffington Post Dec 2011

It is my experience that most licensed insurance agents are usually able to answer their client’s coverage questions correctly.  Meanwhile, many problems arise simply because consumers simply do not know the right questions to ask to get the information they really need Should it be the consumer’s job to know the right questions to ask?

In reality, learning how to help their clients ask the right question is a skill that few insurance professionals ever master. As Hurricane Irene was chewing up the coast in NC this summer and heading north, our staff received numerous calls from clients asking “Am I covered for a hurricane?”. The question our clients really wanted answered:  “How will my coverage protect me for losses I may sustain from a hurricane?” Knowing this was what our clients really wanted to know, we were able to re-frame the question and provide a much more complete answer.

Of course, more complete answers can sometimes be disconcerting, especially when they are only being provided as a hurricane approaches.  Few consumers take comfort in being reminded, for example, that while a homeowner policy does provide quite a bit of coverage for damages caused by a hurricane, NO policy provides the mythical “full coverage” we’d all like to have.  The “Fine Print” of any policy explains in detail the damages that are and are not covered, and coverage varies widely among carriers.  Consider the following:

  • Unless you have specifically requested to purchase flood insurance, you will not be covered for losses that are caused by water that rises from the surface and enters your home by your homeowner policy.
  • Conversely, rain water that enters your home through a damaged roof or window is not a “flood”, and is covered by almost all homeowner policies.
  • Almost every homeowner policy in the NY Metropolitan area has two deductibles: one that applies to losses caused by a hurricane, and one that is applied to all other covered losses.  All consumers should know well in advance of a hurricane what their deductible will be for losses caused by a hurricane.
  • Because Hurricane Irene had been reduced to Tropical Storm status was when she reached NY, covered losses were adjusted using the (lower) deductible that applies to all other losses.  Next time we may not be so lucky….
  • Homeowner policies do not provide coverage to replace trees damaged by wind, hurricane force or not.  There is, however, limited coverage to remove downed trees, though policies vary widely on the circumstances under which this coverage is available, and how much coverage is provided.
  • For the many who lost power, can I suggest the purchase of (at the  least) a portable generator before next hurricane season?  Homeowner policies do provide limited coverage for food spoilage caused by a power outage, but by the time the deductible is subtracted from the claim, the cost of a portable generator would have been paid for and no spoilage would have occurred.

Two primary takeaways from all of this:

1. To make well informed decisions, insurance consumers need skillful guidance to ensure they are not only getting the right answers…. but also to the right questions.

2. It is just as important to examine the right questions BEFORE a risk arises.

Citing an unusually high number of catastrophic weather events last year, ratings agency A.M. Best reports that the U.S. property/casualty industry reported its largest underwriting loss since 2006.  The industry’s combined ratio is expected to deteriorate 6.5 points to 107.5 for 2011 from 101.0 in 2010. (Combined ratio equals expenses and losses divided by premiums; a value greater than 100% means the company is paying out more than it’s taking in.)

What might this portend for insurance consumers?  Briefly, we should expect to see many carriers applying to state insurance commissioners for approval to increase rates in those areas and for the lines of business where losses have been most significant. Also expect to see carriers become much more selective in their efforts to underwrite new risks, and more aggressive in their efforts to non-renew existing policyholders with profiles determined to be prone to loss.   I sure wish the news was better…..

For more details: http://www.insurancejournal.com/news/national/2012/02/06/234256.htm

What could be more valuable than helping your clients “save 15% in 15 minutes on insurance”?  How about arranging for them to receive an eye-opening audit that documents the property and liability risks they are – and are not – protected from, which can be read and understood in 15 minutes or less.  Armed with such a report, consumers could actually begin to make responsible and well-informed decisions on structuring their insurance coverage to provide the level of asset protection they want and need.  While this approach defies prevailing insurance marketing hype and gimmickry , it is an offer that provides real value!

 First, this editorial comment: How is it that advertisements featuring bargain hunting cavemen or Flo, the zany “Name Your Own Price” girl cause otherwise savvy consumers to forget the wisdom of time-honored axioms that have historically honed our buyer beware instincts?  If it looks to good to be true it probably is / Beware of Greeks bearing gifts / Look before you leap/ You get what you pay for / Read the fine print.  It seems that in our everyone-loves-a-bargain environment, bargain hunters forget to ask HOW such great “bargain pricing” has been achieved.  After all – does anyone think that lower premiums are being funded through insurance carrier benevolence?  

 I am driven to help those I serve to understand the risks an insurance policy does and does not cover, and years of experience has taught me that remarkably few consumers (and insurance agents, by the way) attempt to do this before making an insurance buying decision.  For your clients who need to be reminded that making a well-informed decision on how to buy anything involves more than simply identifying which product has the lowest price, I have an offer:  I can provide a complimentary “Fine Print Protection Audit” that details the property and liability risks that are and are not covered by their current insurance policies.  This proprietary audit is a diagnostic tool that reveals the coverage “fine print” that almost all consumers (along with the vast majority of insurance agents) fail to closely examine when selecting the legal contract (insurance policy) that should protect their most important assets from a wide range of unlikely yet possible disasters. 

Contact me if you’d like to review how the “Fine Print Protection Audit” can help you and / or those you care about to make smarter decisions about insurance.

This report shares news of some of the more recent lawsuits filed in connection with the Christmas Holiday.

For much more lawsuit fun and frivolity —- the fine writers at Faces of Lawsuit Abuse are asking readers to select the most ridiculous lawsuit of the year.  Among the suits that you can read more about at their great website: 

¨       Young adults sue mother for sending cards without gifts and playing favorites

¨       Man suing for age discrimination says judge in his case is too old

¨       Man illegally brings gun into bar, gets injured in a fight, then sues bar for not searching him for a weapon

¨       Convict sues couple he kidnapped for not helping him evade police

¨        Mom files suit against exclusive preschool over child’s college

 To read more: http://www.facesoflawsuitabuse.org/poll/

 This story about State Farm’s claims practice will shed great light on the issue.  According to this report in Property Insurance Law Blog, State Farm, the nation’s largest automobile insurer, used policyholder premiums to become an especially good neighbor with an Illinois State Supreme Court Judge.  

It seems that despite receiving significant campaign contributions from State Farm, the recently elected Judge voted to overturn a $1 billion settlement awarded by two lower courts that ruled State Farm breached its contract with policyholders when it directed the use of non-original parts in vehicles damaged in crashes.  Insurance insiders know this claims settlement procedure is hardly limited to just State Farm.

Contact me to learn of the importance of having automobiles repaired using OEM  parts (original manufacturer’s equipment), and for a short list of insurance carriers that will gladly authorize repairs using OEM parts.

My college roommate has been adamant for years now that we are on the eve of experiencing widespread lawlessness in major U.S. cities.  His view is that the combined effects of high and chronic unemployment and reductions in local law enforcement will embolden those who are most desperate to target the “haves” in society as easy marks for home invasion, kidnap, extortion, etc. 

He would take little satisfaction in reading this article in The New York Times City Room Section, which details a recent home invasion on East 51st Street in Manhattan, and includes 19 seconds of actual footage of the event as taken by surveillance video.  While hardly proof of my roommate’s prediction, the article has prompted me to remind others of the need to be extra careful in securing their home and family.

For those who would like an introduction to a few select firms specializing in comprehensive personal security solutions, contact me.

INTERPOL and law enforcement authorities across the globe report that theft and fraud involving priceless and high value art and antiquities is rising. While arranging for quality insurance coverage is one risk management strategy, such coverage only provides for compensation after a loss.  Working with third-party providers who offer much more than just insurance coverage, we can assist collectors to assemble a comprehensive risk management program.  Such programs address security, electronic protection, and transport, coupled with periodic inspection audits, resulting in a lower frequency of claims, lower claims costs, and lower insurance pricing that reflects a vastly superior risk.

Anthony C. Roman, CEO of Roman and Associates, a global insurance & corporate investigation, risk management, and security consulting firm, has recently reported on the connection between organized crime, terrorist groups, and high value art theft.  Click the following link to read Roman’s article, The Black-Arts , published by National Underwriter.

So far, there is no way to structure insurance coverage to protect against allegations such as this:

A Frenchman has been ordered to pay his ex-wife £8,500 in damages for failing to have enough sex with her during their marriage.  

To read the article: http://www.telegraph.co.uk/news/worldnews/europe/france/8741895/Frenchman-ordered-to-pay-wife-damages-for-lack-of-sex.html